Top 10 alternatives to Frill in 2024[Reviewed]

Priyanka
October 7, 2024
5 min read

In today's fast-paced product development landscape, understanding and acting on customer feedback is crucial for success. Feedback management tools have become indispensable for founders and product managers aiming to build products that truly resonate with their users.

These tools not only streamline the process of collecting feedback from various channels but also help in organizing, prioritizing, and translating that feedback into actionable insights.

By leveraging a robust feedback management system, teams can:

  1. Identify pain points and opportunities for improvement
  2. Prioritize feature development based on user needs
  3. Reduce development costs by focusing on high-impact changes
  4. Increase user satisfaction and loyalty
  5. Make data-driven decisions that align with market demands

For founders and product managers, this means faster iteration cycles, more efficient resource allocation, and ultimately, products that better meet user needs and stand out in competitive markets.

While Frill has been a popular choice for many, the evolving needs of businesses and advancements in technology have given rise to several robust alternatives. Let's explore the top 10 alternatives to Frill that can help you effectively manage and leverage customer feedback in 2024, with a special focus on why Productlogz stands out as the best choice for many businesses.

1. Productlogz(the best frill alternative)

productlogz feature request board

Best for: Early-stage companies looking for an all-in-one feedback management solution

Productlogz stands out as the best alternative to Frill, offering a comprehensive feedback management solution that goes beyond basic feature tracking. What sets Productlogz apart is its holistic approach to product development and user engagement.

Unlike many alternatives, Productlogz provides a unique combination of feedback collection, user engagement, and product improvement tools in one platform. Its real-time nudges for improving activation and retention are particularly valuable for early-stage companies looking to grow their user base efficiently. The centralized feedback board not only collects ideas but fosters a community around your product, encouraging users to engage with each other's suggestions.

Moreover, Productlogz's integration capabilities with popular CRM, Project Management, and support tools ensure that feedback doesn't exist in a vacuum but becomes a part of your entire product development ecosystem. The in-app notifications and changelog announcements close the feedback loop, showing users that their input is valued and acted upon.

For founders and product managers, Productlogz offers an unparalleled balance of functionality, ease of use, and affordability. Its intuitive interface reduces the learning curve, allowing teams to focus on what matters most – building great products. With its comprehensive feature set and cost-effective pricing, Productlogz emerges as the ideal choice for businesses looking to maximize the value of their customer feedback without breaking the bank.

Key Features:

  • Centralized feedback board
  • User engagement through upvotes and comments
  • Real-time nudges to improve activation and retention
  • Shareable roadmaps
  • Detailed analytics and reporting
  • Integration with popular CRM, Project Management & support tools
  • In-app notifications and changelog announcements

Pros:

  • Intuitive user interface
  • In-app surveys for active user feedback collection
  • Cost-effective for early-stage companies
  • Responsive customer support

Pricing: Starts at $19/month with a generous free plan

2. Canny

canny image

Best for: Mid-stage companies requiring robust feedback management and roadmapping

Canny offers a comprehensive solution for collecting, managing, and evaluating product feedback with strong roadmapping capabilities.

Key Features:

  • Centralized feedback collection
  • Product roadmap with public voting
  • Integration with tools like HubSpot, Salesforce, and Jira
  • Customer profiles and demographic insights

Pros:

  • Clean, intuitive interface
  • Effective for prioritizing feature requests
  • Transparent roadmap sharing

Cons:

  • Pricing may be high for small businesses
  • Limited customization options for some features

Pricing: Starts at $79/month with a free forever plan for limited features

3. Upvoty

upvoty image

Best for: Businesses focusing on feature prioritization and public roadmaps

Upvoty provides a centralized platform for gathering ideas, voting on features, and creating public roadmaps.

Key Features:

  • Voting system for feature prioritization
  • Public roadmap for transparency
  • Integration with project management tools

Pros:

  • Easy to implement and use
  • Custom domain and branding options
  • Good for capturing and prioritizing user feedback

Cons:

  • Limited number of custom statuses
  • Admin interface can be confusing

Pricing: Starts at $15/month with a free trial

4. Rapidr

rapidr image

Best for: Companies needing flexible feedback management and prioritization

Rapidr offers a comprehensive platform for collecting, managing, and prioritizing user feedback efficiently.

Key Features:

  • Centralized feedback and feature request collection
  • Voting system for prioritizing feedback
  • Integration with project management and communication tools

Pros:

  • Easy to set up and use
  • Flexible for various use cases
  • Helpful for prioritizing product roadmap

Cons:

  • As a newer tool, it may lack some features of established competitors

Pricing: Starts at $49/month

5. FeatureOS

featureoS image

Best for: Businesses focusing on making feedback actionable

FeatureOS provides a suite of tools for collecting feature requests, bug reports, and user ideas, with a focus on actionable insights.

Key Features:

  • Centralized feedback collection
  • Voting system for feature prioritization
  • Detailed analytics and reporting

Pros:

  • Intuitive interface
  • Excellent customer support
  • Integration with tools like ClickUp and Intercom

Cons:

  • Some AI improvements still in development

Pricing: Starts at $50/month

6. FeatureBase

featurebase image

Best for: Companies looking for AI-powered feedback management

FeatureBase offers tools like feedback portals, in-app widgets, and AI-powered duplicate detection to streamline feedback management.

Key Features:

  • Centralized feedback collection through portals and in-app widgets
  • AI-powered duplicate feedback detection
  • Public roadmaps and changelogs

Pros:

  • Sleek, customizable user interface
  • Good integrations, especially with Linear and Intercom
  • In-app chat functionality

Cons:

  • Pricing may be high for indie developers or solo projects

Pricing: Free plan available, paid plans start at $40/month

7. Savio

savio image

Best for: Businesses needing powerful segmentation and automation in feedback management

Savio offers robust segmentation and automation capabilities for streamlined feedback collection and management.

Key Features:

  • Centralized feedback collection from multiple channels
  • Powerful segmentation and filtering options
  • Automation for feedback gathering

Pros:

  • Easy integration with existing systems
  • Chrome extension for capturing feedback from various sources
  • Helpful for prioritizing features based on customer demand

Cons:

  • Web application can be slow at times
  • Lacks voting boards for feedback

Pricing: Starts at $39/month with a free trial available

8. Beamer

beamer image

Best for: Companies looking for multi-channel feedback collection with sentiment analysis

Beamer offers versatile feedback collection methods and powerful analytics with sentiment analysis.

Key Features:

  • Multi-channel feedback collection (NPS surveys, in-app feedback, comments)
  • Sentiment analysis and reporting tools
  • Seamless integrations with popular business platforms

Pros:

  • Easy to use and set up
  • Effective for sharing product updates
  • Multilanguage support

Cons:

  • Limited native integrations
  • Some users find it expensive

Pricing: Free plan available, paid plans start at $49/month

9. Aha!

aha image

Best for: Enterprise-grade companies needing comprehensive product management

Aha! is a leading product management platform offering tools for strategic planning, roadmapping, and idea management.

Key Features:

  • Strategic planning tools
  • Customizable roadmaps and Gantt charts
  • Idea management and feature prioritization

Pros:

  • Comprehensive end-to-end product management solution
  • Strong integration capabilities
  • Robust reporting and analytics

Cons:

  • Steep learning curve due to complexity
  • Can be expensive for smaller teams

Pricing: Paid plans start at $39/month, with different pricing for various product suites

10. Productboard

productboard image

Best for: Product managers needing sophisticated roadmapping tools

Productboard integrates customer feedback with advanced roadmapping tools and prioritization frameworks.

Key Features:

  • Integrated customer feedback repository
  • Sophisticated roadmapping tools
  • Built-in prioritization frameworks

Pros:

  • Intuitive user interface
  • Strong feature prioritization capabilities
  • Customizable views and roadmaps

Cons:

  • Steep learning curve for some users
  • Some users find it expensive for smaller teams

Pricing: Starts at $20/month per "Maker" (user who creates, edits, and prioritizes feedback or roadmap)

Conclusion

While Frill remains a popular choice for customer feedback management, these alternatives offer a range of features and capabilities to suit various business needs and sizes.

From Productlogz's all-in-one solution for early-stage companies to Aha!'s comprehensive product management platform for enterprises, there's an option for every stage of business growth. Consider your specific requirements, team size, and budget when choosing the right tool to effectively manage and leverage your customer feedback.

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Priyanka
October 7, 2024
5 min read
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