10 best UserVoice alternatives for user feedback in 2024[Customer Reviewed]

Uservoice helps you collect and organize customer feedback,  but it might not be the perfect fit for everyone. If you're looking for a robust platform features or a better price, you're in the right place. This comprehensive customer reviewed guide will show you some great alternatives to UserVoice that could work better for your team.

Why isn't UserVoice the right fit for you?

UserVoice, while recognized as a robust tool for product feedback collection and management, has several notable drawbacks that make it less ideal for many companies. From a challenging setup process to high costs, users often find themselves struggling to justify its use, especially given its limited customization and enterprise functionality. Below are some of the key drawbacks users have reported when using UserVoice:

Key Drawbacks of UserVoice:

• Complex Setup: Users report a confusing and time-consuming setup process.
• Dated Interface: The UI is cluttered and difficult to navigate, impacting usability.
• Limited Customization: Lacks flexibility and customization options, especially for enterprises.
• High Cost: Pricing starts at $799 per month, reaching over $1,349, making it expensive for most companies.
• Slow Onboarding: Requires multiple calls with sales reps to get started; no self-serve option.
• Unpredictable Pricing: Costs can increase unexpectedly with tracked user limits.

These factors make UserVoice a challenging and costly option for many organizations seeking a simpler, more flexible solution for feedback management.

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Top 10 alternatives to UserVoice as reviewed by customers in 2024

Now that you know the several drawbacks that comes with SleekPlan. Let's look at some other options and see how they stack up:

1. ProductLogz

Productlogz is Best for: Early-stage companies and SaaS businesses looking for an all-in-one feedback management solution with roadmap, in-app surveys and interactive product announcement widgets

Key Features:

• Centralized feedback board with user engagement through votes & comments
• Customizable widgets for feedback, nudges and product announcements
• Multiple workspaces for different projects
• Real-time surveys and nudges to measure customer satisfaction and improve activation and retention
• Shareable roadmaps
• Detailed analytics and reporting
• Integration with popular CRM, Project Management & support tools

Pros:

• Has an Intuitive user interface with one click set-up
• In-app satisfaction surveys for active user feedback collection and targeted surveys with user segmentation
• Cost-effective for early-stage companies
• Responsive customer support

Cons:

• Some third party integrations may be missing but are in the Roadmap

Pricing: Starts at $19/month with a generous free plan

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2. Rapidr

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Rapidr is Best for: Companies needing flexible feedback management and prioritization

Key Features:

• Centralized feedback and feature request collection
• Voting system for prioritizing feedback
• Integration with project management and communication tools

Pros:

• Easy to set up and use
• Flexible for various use cases
• Helpful for prioritizing product roadmap

Cons:

• As a newer tool, it may lack some features of established competitors
• Limited widget options for capturing feedback beyond text fields

Pricing: Starts at $49/month

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3. Frill

Frill is Best for: Businesses looking for a user-friendly feedback management tool

Key Features:

• Idea boards and roadmaps
• Changelog functionality
• Embeddable widget for feedback collection

Pros:

• Clean, intuitive, and visually appealing user interface
• Easy to set up and use
• Ability to merge similar ideas and consolidate votes
• Regular updates and new feature releases

Cons:

• Limited ability to disable or pre-approve comments
• Slow email-only support (no chat support)
• Some desired features only available in higher-priced tiers

Pricing: Starts at $25 per month. Add-ons and scales based on features and user requirements.

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4. Canny

Canny is Best for: Mid-stage companies requiring robust feedback management and roadmapping

Key Features:

• Centralized feedback collection
• Product roadmap with public voting
• Integration with tools like HubSpot, Salesforce, and Jira
• Customer profiles and demographic insights

Pros:

• Clean, intuitive user interface
• Easy to set up and use
• Ability to merge similar ideas and consolidate votes
• Interconnected ideas, roadmap, and announcements sections

Cons:

• Pricing may be high for small businesses
• Limited ability to disable or pre-approve comments
• Slow email-only support (no chat support)

Pricing: Starts at $79/month with a free forever plan for limited features

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5. UserVoice

UserVoice is Best for: Enterprise-grade companies requiring comprehensive feedback management

Key Features:

• Feedback collection through multiple channels
• Idea management with voting and discussion
• Prioritization tools and customizable scorecards
• Roadmapping and insights analytics

Pros:

• Robust feature set suitable for large organizations
• Strong analytics and reporting capabilities
• Good for managing high volumes of feedback

Cons:

• Can be expensive for smaller teams
• Interface may feel outdated compared to newer alternatives
• Steep learning curve for some users

Pricing: Custom pricing, typically starts around $699/month

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6. FeatureBase

Best for: Companies looking for AI-powered feedback management

FeatureBase offers tools like feedback portals, in-app widgets, and AI-powered duplicate detection to streamline feedback management.

Key Features:

• Centralized feedback collection through portals and in-app widgets
• AI-powered duplicate feedback detection
• Public roadmaps and changelogs

Pros:

• Sleek, customizable user interface
• Good integrations, especially with Linear and Intercom
• In-app chat functionality

Cons:

• Pricing may be high for indie developers or solo projects

Pricing: Free plan available, paid plans start at $40/month

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7. Aha!

Aha is Best for: Product managers needing sophisticated roadmapping tools

Key Features:

• Strategic planning tools
• Customizable roadmaps and Gantt charts
• Idea management and feature prioritization
• Integration with development tools

Pros:

• Comprehensive end-to-end product management solution
• Highly customizable and flexible
• Strong integration capabilities, especially with Jira

Cons:

• Steep learning curve due to the software's complexity
• Can be overwhelming for new users due to abundance of features
• Pricing can be expensive, especially for smaller teams

Pricing: Starts at $39/month per user

8. Productboard

ProductBoard is Best for: Teams needing deep customer insight integration with product planning

Key Features:

• Centralized customer feedback repository
• Feature prioritization based on impact and effort
• Product roadmapping with multiple views
• Integration with development and customer-facing tools

Pros:

• Excellent for aggregating and organizing customer feedback
• Strong feature prioritization capabilities
• Helps align product strategy with company objectives

Cons:

• Steep learning curve for some users due to numerous customization options
• Some users find it expensive, especially for smaller teams
• Limited reporting capabilities in some areas

Pricing: Starts at $20/month per maker (user who creates, edits, and prioritizes)

9. Beamer

Beamer is Best for: Companies looking for multi-channel feedback collection with sentiment analysis

Key Features:

• Multi-channel feedback collection (NPS surveys, in-app feedback, comments)
• Sentiment analysis and reporting tools
• Seamless integrations with popular business platforms

Pros:

• Ease of use and setup
• Good customer support
• Effective for sharing product updates and announcements

Cons:

• Limited native integrations (relies heavily on Zapier)
• Some users find it expensive
• Occasional integration issues reported

Pricing: Free plan with limited features. Paid plans start at $49 per month.

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10. Pendo

Pendo is Best for: Product analytics and user engagement

Key Features:

• Product analytics
• In-app guidance
• User feedback collection
• Roadmapping

Pros:

• Powerful analytics and user behavior tracking
• Effective for product adoption and user onboarding
• Good NPS functionality

Cons:

• Initial setup and tagging can be time-consuming
• Learning curve for some advanced features
• Some users find it expensive, especially for smaller teams

Pricing: Custom pricing based on request

Why ProductLogz Stands Out

After looking at all these options, ProductLogz comes out as the best sleekplan alternative, especially for new and growing companies. Here's why:

1. It's really easy to use, so you won't waste time figuring it out or setting it up
2. You can collect feedback right inside your product, which is super helpful
3. It's affordable, which is great if you're watching your budget
4. The support team is quick and helpful
5. It has all the main features you need in one place

While other tools have their strengths, ProductLogz offers the best mix of features, ease of use, and value for money. It's particularly good if you're just starting out or if you want a tool that can grow with your business.

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Conclusion: Making Your Decision

Choosing the right & best alternative to UserVoice depends on your specific needs, team size, and product development philosophy. While all the alternatives offer valuable features, ProductLogz stands out for its comprehensive feature set, user-friendly interface, and cost-effectiveness, making it an excellent choice for early-stage companies and SaaS businesses.

Next Steps:

1. Assess Your Needs: Make a list of must-have features for your feedback management tool.
2. Try Before You Buy: Take advantage of free trials or plans offered by these alternatives.
3. Check Integrations: Ensure the tool integrates well with your existing tech stack.
4. Consider Scalability: Choose a tool that can grow with your business.
5. Evaluate Support: Look into the quality of customer support offered by each provider.
6. Get Team Feedback: If possible, have your team test the tools and provide input.
7. Calculate ROI: Consider the long-term value and potential impact on your product development process.

By carefully evaluating these alternatives and following these steps, you'll be well-equipped to choose the feedback management tool that best fits your needs and helps drive your product forward.

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